General Terms

1. Overview

Welcome to National Maid Services. By using our platform and services—including domestic help, cleaning, cooking, babysitting, elder care, and other household assistance—you agree to comply with the terms outlined below.

2. Services We Offer

We specialize in connecting households with trained domestic personnel. Our offerings include:

  • Part-time, full-time, and live-in domestic help
  • Housekeeping and cleaning staff
  • Cooking and kitchen assistance
  • Babysitting and childcare
  • Senior care and personal support

Please note: National Maid Services operates as a facilitator—we do not directly employ the workers unless clearly specified.

3. Booking Guidelines

  • Accurate and complete information is required at the time of booking.
  • All bookings are subject to availability and our internal approval process.
  • We reserve the right to decline any request if unethical or false activity is suspected.

4. Fees & Payment Terms

  • Registration and placement charges will be shared with you in advance and are subject to change.
  • Payments can be made via UPI or bank transfer.
  • Monthly salaries must be paid by the 5th of every month.
  • Standard salary covers up to 5 adults. INR 1000 extra applies for each additional regular household member.
  • Placement fee applies after completion of the initial contract period.

5. Trial & Replacement Policy

  • A trial period of 1 to 3 days is available after registration.
  • If dissatisfied, a replacement will be provided within 2–3 working days, subject to availability and client consent.
  • No refunds will be processed once a helper has been successfully placed, unless under exceptional conditions.

6. Client Responsibilities

  • Clients must ensure a respectful and safe work environment for the helper.
  • Any custom agreements (e.g., bonuses, advances) must be approved by us to be valid.
  • For live-in helpers, clean accommodation and personal privacy must be provided.
  • Clients should monitor working hours, breaks, and any overtime.

7. Our Responsibilities

  • We carry out basic verification: ID proof, police clearance, background check, and reference screening.
  • We are not accountable for theft, damage, or disputes unless we are informed immediately.
  • We recommend clients conduct their own background verification for additional assurance.

8. Service Agreement

  • Each service agreement is valid for 12 months.
  • After expiry, renewal is optional. No fee is charged if the same maid continues and you don’t request replacement benefits.
  • We provide helpers aged between 20 and 50 years.
  • Two days off per month will be decided mutually between client and helper.
  • One meal must be provided during a 12-hour shift.

9. Ending Services

  • Either party may terminate the arrangement by giving 7 days’ notice.
  • If salary is delayed or unpaid, the service will be discontinued immediately.

10. Data Privacy

All personal data shared by clients is kept confidential and only used to facilitate the service, unless required by law or with explicit consent.

11. Disclaimer & Limitations

  • National Maid Services is not responsible for issues like theft, damage, or misconduct unless notified promptly.
  • We are not liable for health-related incidents or accidents involving the helper. Medical costs are the client’s responsibility.
  • Any disputes post-placement are to be handled directly by the client unless covered in the agreement.

12. Legal Jurisdiction

These Terms are governed by the laws of [Your State]. Any disputes arising shall fall under the jurisdiction of courts located in [Your City].

13. Updates to Terms

We may revise these terms periodically. Your continued use of our services implies your agreement with the most recent version.

Replacement Policy

At National Maid Services, we strive to ensure that every household receives dependable and satisfactory domestic support. However, we understand that not all placements are a perfect fit. Our replacement policy is designed to give clients assurance and flexibility.

1. Trial Period

  • Every placement begins with a 3-day trial period from the joining date.
  • If the client is not satisfied during this time, a replacement will be arranged at no extra cost.
  • Clients must inform us within this trial window to qualify for a replacement.

2. Replacements During Active Contract

  • If a maid resigns or is dismissed during the one-year contract, we will provide a replacement free of charge.
  • Multiple replacements are allowed within the contract period as needed.
  • After the 12-month contract, any further replacements may involve a processing fee of ₹1,000–₹2,000.

3. When Is a Replacement Applicable?

We will offer a replacement if:

  • The maid quits unexpectedly, disappears, or is deemed unfit for the role.
  • The client raises a legitimate concern regarding the helper’s behavior, performance, or reliability.
  • The client has fulfilled all payment obligations and followed the original terms of the agreement.

4. When Replacement Is Not Applicable

Replacements will not be offered in the following cases:

  • The helper was subjected to mistreatment, abuse, or harassment.
  • Unsafe working or living conditions caused the helper to leave.
  • The client made unauthorized changes to job responsibilities, work hours, or salary.
  • Salary was not paid on time by the client.

5. Replacement Processing Time

  • Most replacements are arranged within 3 to 5 working days, depending on staff availability and client needs.
  • Clear and honest feedback from the client is essential to ensure a better match with the next candidate.

Refund Policy

At National Maid Services, our goal is to deliver dependable and high-quality household staffing solutions. While we strive to meet every client’s expectations, we understand that there may be exceptional cases where a refund is requested. This policy outlines when refunds may be granted and the conditions involved.

1. Registration Fee

  • All registration fees are strictly non-refundable.
  • This charge covers candidate sourcing, documentation, screening, and administrative expenses, including background checks and replacement coordination (if required) during the service contract.

2. Eligibility for Refunds

Refunds will be considered only under exceptional scenarios, including:

  • The assigned maid fails to join on the agreed date, and a replacement cannot be arranged within 2–3 working days.
  • The maid exits within the first 15 days, and the client chooses not to proceed with a replacement.
  • The client has fully adhered to the agreement terms—including timely payment, respectful conduct, and safe working conditions.
  • If we are unable to provide a suitable candidate at all, the registration amount will be refunded in full.

3. Refund Request Process & Timeline

  • Eligible refunds will be processed promptly after evaluation and approval.
  • Clients must submit a written request via email or at our office, including necessary details or documentation if applicable.
  • Refunds will be issued through UPI or bank transfer only.

4. Partial Refunds

  • In cases where service was partially rendered (e.g., maid worked for several days), a partial refund may be granted at our discretion.
  • Any salary paid for the days the maid worked will be deducted before refunding the balance.

5. When Refunds Are Not Applicable

  • The maid has continued employment beyond the trial period.
  • The client has accepted or requested a replacement.
  • The maid leaves due to mistreatment, unsafe or hostile work conditions, or abuse.
  • The client fails to report problems or dissatisfaction within 3 days of occurrence.
  • The client cancels service after the maid has been confirmed or during the trial, without a valid reason.

6. Cancellation Before Placement

  • If the client cancels the service request before any staff placement is made, a cancellation fee (up to 50% of the registration fee) may apply, depending on how far along we are in the hiring process.

7. Final Decision Authority

  • National Maid Services reserves the right to approve, deny, or adjust any refund request based on our assessment of the situation.
  • All decisions made by the company in regard to refunds will be considered final and binding.

Privacy Policy

At National Maid Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose the information you provide while accessing our website or using our services.

1. Information We Collect

We may collect various types of personal and usage information, including:

  • Personal Details: Name, email, contact number, address, etc., submitted through forms, inquiries, or registration.
  • Service Preferences: Details of services requested, preferred timings, and maid requirements.
  • Payment Details: Collected only for service-related transactions. All payments are processed securely via verified gateways.
  • Technical Data: Information like IP address, browser type, and interactions on our website, used for analytical purposes.

2. How We Use Your Information

  • To facilitate and manage the staffing services you request.
  • To handle service registrations, payments, and confirmations.
  • To keep you informed about bookings, updates, or special offers.
  • To enhance our website and service quality through data insights.
  • To meet legal and regulatory obligations.

3. Sharing of Information

  • We do not sell or rent your personal data to third parties.
  • We may share limited data with trusted service providers (e.g., payment processors or customer support partners) who assist us in delivering our services.
  • Information may also be disclosed to legal authorities when legally required.

4. Data Protection & Security

  • We implement strong security practices to protect your personal data from unauthorized access, misuse, or loss.
  • Access to your information is restricted to authorized personnel only.

5. Cookies & Analytics

  • Our website may use cookies and similar tracking tools to improve user experience and gather usage statistics.
  • You may choose to disable cookies in your browser settings, though some features may be limited as a result.

6. Your Rights

Based on your jurisdiction, you may be entitled to the following rights:

  • Access the personal information we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for certain uses (e.g., marketing).
  • Unsubscribe from promotional communications at any time.

To exercise these rights, please contact us at: accounts@nationalmaidservices.in

7. Children’s Privacy

  • Our services are intended for individuals aged 18 and above.
  • We do not knowingly collect personal data from minors.

8. Policy Updates

  • This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws.
  • The most recent version will always be available on this page along with the effective date.

9. Contact Information

If you have any questions, concerns, or data access requests, feel free to reach out to us:

© All Rights Reserved By National Maid Services